Michael D. Hays
FOUNDER & CHIEF EXECUTIVE OFFICER
“We’re championing a way of thinking that’s less about scores and more about insight. Less after-the-fact and more in-the-moment.”CHIEF CORPORATE DEVELOPMENT OFFICER
Andy Monnich
Mike Hays has served as Chief Executive Officer, and as a director since he founded NRC Health (National Research Corporation) in 1981. In his four-decades as CEO, Mike has led the charge to personalize healthcare, and support organizations in their understanding of each unique individual they serve. His successful tenure as CEO demonstrates consistency in providing direction and vision for the company today. Mike and his wife Karen both grew up in Lincoln, Nebraska. They have a wonderful daughter, Ashley, and three amazing grandchildren. Their most recent family addition is a puppy named Coco. Mike enjoys travel, art, cars, and IndyCar racing – solely as a spectator!
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Jason Hahn
CHIEF REVENUE OFFICER
Chief Product & Technology Officer
Chief Executive Officer
Chief Transformation Officer
Chief Corporate Development Officer
FOUNDER & CHIEF EXECUTIVE OFFICER
Chief Executive Officer
Michael D. Hays
Jason Hahn
CHIEF REVENUE OFFICER
Helen Hrdy
Jason Hahn serves as NRC Health’s Chief Revenue Officer. He joins NRC Health after leading multiple global revenue organizations with a focus on patient, employee, and financial experience. He previously held senior leadership positions at Press Ganey, Perceptyx and Kaufman Hall/Axiom. Jason holds an MBA from the University of Notre Dame and a B.S. in Marketing from Ball State University. In addition to Jason’s passion for building customer centric go-to-market teams, Jason enjoys spending time outdoors with his wife Chrissy and sons Gannon and Evan – where the family enjoys golfing, skiing, and fishing. Jason is also an avid reader of history and is active in his local community and the March of Dimes.
CHIEF CUSTOMER OFFICER
Chief Revenue Officer
“In healthcare, the heartbeat of success lies in the unification of patient, consumer, and employee experiences. By prioritizing these experiences, we not only heal and empower individuals but also cultivate a culture of excellence that resonates across the entire healthcare ecosystem.”Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer
“The work we do with our partners in pursuit of Human Understanding will improve healthcare—the way it’s designed and delivered—but more importantly, it will improve lives.”Helen Hrdy
CHIEF CUSTOMER OFFICER
Kevin Karas
Jason Hahn
CHIEF FINANCIAL OFFICER
During her tenure, Helen Hrdy has helped hundreds of healthcare organizations better know each person they serve through the power of Human Understanding. She has developed and led multidisciplinary teams with a primary focus on partner relationships. In her expanded role from Chief Growth Officer to Chief Customer Officer, Helen brings a passion for supporting NRC Health’s customer strategy, delivery and thought leadership teams, to help them embody service excellence and a partner-centric mindset. Helen lives in Lincoln with her husband, Paul, and spoiled cat, Precious. She loves traveling, walking, cooking and entertaining friends and family in her home.
CHIEF REVENUE OFFICER
Chief Executive Officer
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer
"We are focused on being a valued strategic business partner, providing solutions that enable our clients to be successful in meeting their strategic objectives while driving measurable economic results.”Kevin Karas
CHIEF FINANCIAL OFFICER
CHIEF CUSTOMER OFFICER
Helen Hrdy
Kevin Karas has served as NRC Health’s Chief Financial Officer since 2011. His career at NRC Health started in 2010 when he took over as Senior Vice President of Finance. His extensive background in finance has paved the way for a successful growth strategy. Prior to joining NRC Health Kevin served as Chief Financial Officer and Vice President of Finance at several successful organizations. He lives in Omaha, Nebraska with his wife Linda. Kevin has three amazing daughters -- Maggie, Tayler, and Jamison. He likes hiking and skiing with his family at their home away from home in Winter Park, Colorado. Kevin is also an avid football fan – his favorite teams are the Nebraska Cornhuskers and Kansas City Chiefs!
CHIEF PRODUCT & TECHNOLOGY OFFICER
Christophe Louvion
Chief Executive Officer
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer
“Technology in healthcare is at its best when it bridges the gap between data and empathy, enabling us to better understand and cater to the unique journeys of each patient.”Christophe Louvion
CHIEF PRODUCT & TECHNOLOGY OFFICER
Christophe Louvion brings decades of executive leadership skills to his role as Chief Product and Technology Officer at NRC Health. He has more than 20 years of experience scaling mid-market B2C and B2B technology companies in the healthcare, streaming, advertising, and e-commerce industries. His previous roles include Chief Product and Technology Officer at Episource, and CTO at PatientPop where he enabled a 400% ARR growth in under 4 years. Christophe serves on the board of early-stage startups, and advises on go-to-market strategy, product development, organization design for global teams, and fundraising. He has a Master Degree with majors in Computer Science and Business. In his free time, Christophe enjoys unplugging from technology and spending time cooking and traveling.
Gregory Makoul
CHIEF TRANSFORMATION OFFICER
CHIEF FINANCIAL OFFICER
Kevin Karas
Chief Executive Officer
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer
“Treating patients as individuals, rather than types or groups is the key to transcending transactions, conveying respect, meeting needs, and developing relationships that promote better health and more equitable healthcare.”Gregory Makoul, PhD MSCHIEF TRANSFORMATION OFFICER
CHIEF PRODUCT & TECHNOLOGY OFFICER
Christophe Louvion
Dr. Gregory Makoul is internationally recognized for expertise in physician-patient communication and shared decision making as well as a radical common sense, person-centered approach to healthcare innovation. As Chief Transformation Officer at NRC Health he leads the Human Understanding Institute. He previously served as Founder and CEO of PatientWisdom, named one of the 100 companies in the world with the greatest potential to change healthcare, and joined forces with NRC Health in 2021. Greg is also on voluntary faculty at the Yale School of Medicine and the University of Connecticut School of Medicine, following 15 years on the full-time faculty at Northwestern University Feinberg School of Medicine. He lives on the Connecticut shoreline with his wife, Limor, and they have two daughters, Zoe and Laine.
Andy Monnich
CHIEF CORPORATE DEVELOPMENT OFFICER
Chief Executive Officer
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer
“We have the privilege to be a strategic partner to innovative healthcare organizations, helping them improve the experience of their communities, consumers, patients, and employees.”Andy Monnich
CHIEF CORPORATE DEVELOPMENT OFFICER
Andy Monnich serves as Chief Corporate Development Officer for NRC Health. Before joining NRC Health, Andy served as Chief Strategy Officer at Practicing Excellence. Over the past 20 years, Andy has worked in product and corporate development roles across the healthcare, financial services, and education industries. During his career, he has held consulting and leadership positions at Practicing Excellence, NRC Health, Connect, AEGON, and The Gallup Organization. Andy lives in Lincoln, NE with his wife Melissa, and two sons, Michael, and Matthew. Andy enjoys cooking, traveling, mountain biking, and going on family backpacking trips.
CHIEF TRANSFORMATION OFFICER
Gregory Makoul
FOUNDER & CHIEF EXECUTIVE OFFICER
Michael D. Hays
Chief Executive Officer
Chief Revenue Officer
Chief Customer Officer
Chief Financial Officer
Chief Product & Technology Officer
Chief Transformation Officer
Chief Corporate Development Officer