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Business as Unusual: Recapturing Volumes Post-Crisis

We are excited to announce that Brian Wynne, Vice President at NRC Health, will be presenting at the SHSMD Education 2020 Sponsored Webinar: Business as Unusual: Recapturing Volumes Post-Crisis.

October 7, 2020
12:00-1:00 pm CT

It’s clear is that health systems must move to recapture lost volumes to return to positive financial performance. What’s less clear is how. Consumer and patient research offers guidance for healthcare organizations to win back the trust and support of their customers. Two tactics, both backed by self-reported patient feedback, will prove indispensable.


  • Dive into the consumer psyche and healthcare utilization behavior in times of crisis.
  • Discuss the impacts of consumer deferment financial health and enterprise performance.
  • Identify the two primary, scalable tactics for regaining patient volumes.
  • Understand how to emerge from the pandemic on a sustainable growth trajectory.