When COVID-19 struck, OrthoNebraska suddenly faced an urgent need for telehealth services. To deploy remote delivery, however, the leadership team had to make difficult decisions about usability, experience design, and patient recruitment—all in a matter of weeks.

With the help of NRC Health’s Real-time Feedback and Transparency solutions, however, OrthoNebraska’s leaders were able to confidently develop, deploy, and test their telehealth approach. This included:

• Designing a front-end web presence to effectively guide patients to telehealth services
• Dramatically reducing wait-times with a digital onboarding process
• Effectively triaging patient populations to select the best candidates for telehealth
• Assembling a customized implementation of telehealth delivery, which met the organization’s needs better than any out-of-the-box solution

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