A transformed ED experience —the Real-time effect
Wellstar Health System’s leadership is always looking to improve the customer experience in their hospitals’ emergency departments. As they were searching for ways to optimize focus areas, they wanted more concrete data—delivered in a timely fashion—to inform their decisions, drive actions, and validate results. Wellstar leaders found a wealth of this data in NRC Health’s Real-time Feedback solution.
Click here to see how Wellstar’s leaders used Real-time feedback’s automated patient-survey solution to reach 100% of patients within 48 hours of their care episodes.