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American Senior Communities wins national Customer Approved Award from NRC Health

Published at thetimes24-7.com

American Senior Communities (ASC) has earned the 2020 Customer Approved award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers.

Local communities include Allisonville Meadows, American Village, Beech Grove Meadows, Bethany Village, Brownsburg Meadows, Community Nursing & Rehabilitation, Countryside Meadows, Danville Regional Rehabilitation, Eagle Valley Meadows, Fairway Village, Forest Creek Village, Franklin Meadows, Greenwood Meadows, Harcourt Terrace Nursing & Rehabilitation, Harrison Terrace, Maple Park Village, Meadow Lakes, North Capitol Nursing & Rehabilitation, Riverwalk Village, Rosegate, Rosewalk, Spring Mill Meadows, Washington Healthcare Center and Zionsville Meadows.

Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations across the country earned this remarkable distinction. Winners were selected according to the results from the 2019 Resident and Family Experience Survey conducted by NRC, a third-party vendor.

Donna Kelsey, CEO, stated “Feedback from our customers is so important to us. It allows us to prescriptively shape our plans to ensure we are living out our mission of compassionately serving our customers with quality care and excellence.”

To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty.
“These organizations have dedicated themselves to creating enriching experiences for each person they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”

About American Senior Communities

American Senior Communities (ASC) is a senior living and senior health and memory care provider that operates nearly 90 centers throughout Indiana. It also operates a community in Louisville, Kentucky. As the largest senior care provider in Indiana, ASC offers a wide variety of lifestyle and care options including: Independent Living and Wellness, Assisted Living, Rehabilitation, Alzheimer’s and Memory Care, Long Term Care, Hospice and Home Health. Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all of our relationships with customers, staff, family members and the community at large. It’s our caring people that make the difference at American Senior Communities. For more information visit ASCCare.com.

See full winners list here.