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Arden Courts wins Customer Approved Award from NRC Health

Published at dailyherald.com


Arden Courts has earned a 2020 Customer Approved award from Lincoln, Nebraska-based healthcare-intelligence firm NRC Health. The award recognizes senior care organizations across the country for creating an outstanding care experience for their customers.

“Striving to achieve customer satisfaction is very important to our organization. Our mission-based, customer-oriented philosophy is something we embrace and work hard to attain. We are honored our customers experience this and we look forward in continuing to provide this high level of customer service,” stated Mark McBride, Vice President, General Manager, Assisted Living Division, ProMedica Senior Care.

Only twenty independent living, assisted living, and skilled nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2019 Resident and Family Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty. A complete list of Customer Approved and Employee Approved award-winners can be found here nrchealth.com/about/awards/customer-employee-approved-awards/.

“After what has been a very hard year, we are thrilled to recognize those senior living organizations that have gone above and beyond for those in their care, especially during the ongoing pandemic. We, along with your patients and residents, thank you for your understanding and compassion,” said Helen Hardy, Chief Growth Officer at NRC Health.

Arden Courts is proud to be part of ProMedica, a mission-based, not-for-profit integrated healthcare organization which includes a network of 13 hospitals, 2,600 physicians, a health plan, over 300 skilled nursing and rehabilitation centers, memory care communities, home health and hospice agencies. Driven by its mission to improve health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more than 25 years, Arden Courts has been a proven leader in providing memory care services in each of our communities.