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Ascension Living Wins Customer Approved Award from NRC Health

Published at stltoday.com


Ascension Living, part of Ascension Health, has earned a 2020 Customer Approved Award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers.

“As a mission-driven organization centered on providing personalized care and service that keeps our residents happy, healthy and safe, this award speaks to our culture of caring,” said Danny Stricker, president, Ascension Living.  “Our goal is to provide the services, amenities, opportunities and support so seniors can enjoy living healthier and happier, at every age and at every stage. Based on our resident and family experience survey results, we are providing a remarkable experience, even during this unprecedented time. I’m honored to be part of a team who is called to care and serve more than 6,000 residents daily. We are grateful to be honored for doing what we love.”

Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2019 Resident and Family Experience Survey.

To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty.

“These organizations have dedicated themselves to creating enriching experiences for each person they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”

See full winners list here.