Jason Messerli has been with NRC Health since 2010. During that time, he has worked closely with many of the leading healthcare organizations across the country. Jason has acted as a strategic advisor/educator for executive leadership regarding healthcare reform, patient experience, employee and physician engagement and digital strategy. Jason served for 3 years on the CAHPS compliance committee at NRC Health and has also spoken at regional conferences on the topic of patient-centered care/patient advocacy. He specializes in front-line education and coaching for experience improvement, having seen firsthand the life changing impact that healthcare professionals can have every single day.
Jason is a graduate of the University of Nebraska where he studied Business and Economics. He currently serves as a Strategic Advisor for NRC Health, providing guidance to our premier partners.
Jason currently resides in Lincoln, NE with his wife and two daughters.
Articles by Jason Messerli
July 21, 2026
Access is more than appointment availability. Learn how time saved, time well spent, and friction reduction shape patient loyalty and confidence throughout the care journey.
April 8, 2026
Rounding has been a best practice for decades. However, it is routinely treated as the basics. When done well, rounding drives meaningful outcomes. It lifts patient loyalty, improves staff morale, increases leadership visibility, and connects teams to the purpose of our work.
April 1, 2026
The HCAHPS Star Rating measures PX only. It comes from the HCAHPS survey, refreshes every quarter, and shows up as eight individual measure stars plus one Summary Star on each hospital’s Care Compare page. The Overall Hospital Quality Star Rating is the broader one, annual instead of quarterly, and built from a wider basket of measures.
March 30, 2026
See the latest HCAHPS national averages, percentile distributions, and 2026 benchmark changes, plus three traps PX teams should avoid.
March 26, 2026
Learn how to compare HCAHPS scores by hospital using Care Compare, CMS datasets, peer groups, top-box scores, and HCAHPS Star Rating.
January 21, 2026
In healthcare, it is widely agreed that no two patients are exactly the same. While treatment approaches may be similar, a range of factors necessitate variation and influence patient behavior. The same is true of the patient experience itself.