Artificial intelligence isn’t some distant idea anymore. It’s already changing the way patients interact with healthcare. But with change comes tension. Will AI disrupt the human element of care? Can patients really trust it? And how should health systems approach it without losing sight of what matters most, connection? →

For more than 15 years, Encompass Health’s CPR program—built on Comfort, Professionalism, and Respect—has served as a cultural foundation guiding meaningful patient and family interactions. Supported by real-time data from NRC Health, the program has improved NPS, strengthened staff engagement, and helped more patients return home. →