Consumer Loyalty Award winners are celebrated for achieving an extraordinarily high score on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty.

NRC Health is proud to recognize the 2022 Consumer Loyalty Award winners!

2022 “Best in Class” Consumer Loyalty Award Winners

California Hospital Medical Center, Los Angeles, CA
The Christ Hospital, Cincinnati, OH
Hospital of The University of Pennsylvania, Philadelphia, PA
Mayo Clinical Hospital – Florida, Jacksonville, FL
Mayo Clinic Hospital – Rochester, Rochester, MN

Morristown Medical Center, Morristown, NJ
NewYork-Presbyterian Allen Hospital, New York, NY
Pennsylvania Hospital, Philadelphia, PA
University Iowa Hospitals and Clinics, Iowa City, IA
University of Utah Hospital, Salt Lake City, UT

2022 NRC Health Consumer Loyalty Award Methodology

To qualify for the Consumer Loyalty Award, a hospital must receive at least 150 Top of Mind mentions on the Market Insights survey from April 1, 2021, through March 31, 2022. The top 100 scores nationally are awarded. Market Insights, the largest online healthcare consumer-perception survey in the U.S., measures the opinions, behaviors, and profiles of 310,000 consumers annually. The standard error range for a sample of over 300,000 households is +/– 0.2 percent at the 95 percent confidence level. The survey sample plan is designed to be nationally representative of the 48 contiguous United States. Responses are gathered via an Internet-based questionnaire that respondents receive through email invitations.