The latest news and industry
perspective from NRC Health.
COVID-19 and the patient-provider relationship: Insights from Mike Puchtler, VP of Patient Experience at ChristianaCare
COVID-19 is, without a doubt, the single most significant public-health event to occur in America in over a century. Among its many historic consequences, the pandemic has irreversibly altered the healthcare industry—and not just in how care is delivered. →
Organizations both in and out of healthcare seek to strengthen their consumer loyalty and relationships. →
When Holy Name Medical Center became the epicenter of New Jersey’s COVID-19 cases in March, its president and CEO, Michael Maron, and his team took extraordinary measures to manage the crisis. →
Ryan describes the resolution of Patient No Longer: the importance of tapping back into the natural power of healthcare. →