NRC Health’s ongoing study is the largest healthcare-consumer study in the United States, gathering feedback from tens of thousands of consumers every month. →
The latest news and industry
perspective from NRC Health.
If nothing else, 2020 has resoundingly affirmed the importance of effective public-health communication. Accurately informing the public about the risks of the coronavirus and making a persuasive case for behavior change have likely saved tens of thousands of American lives. →
In the years before 2020, consumerism had been a powerful but incipient force in the healthcare industry. Its influence was continuously shaping how healthcare organizations worked, but at a pace that was, in retrospect, manageably gradual. →