Advancing Family-Centered Care Through Inclusive Engagement
Families are at the heart of pediatric healthcare, and at NRC Health’s 2026 Pediatric Collaborative, leaders from Children’s Hospital of Philadelphia (CHOP) will showcase how elevating family voices transforms the care experience.
Hosted March 25–26 in Orlando, Florida, by NRC Health in partnership with Nemours Children’s Health, this annual event gathers pediatric innovators, clinicians, patient experience teams, and operational leaders to explore what’s possible for children and families in the next era of care.
This year, attendees will gain powerful insight from Monica M. Jones, B.S., Senior Family Consultant, and Aishia Correll, M.H.A., Patient Family Experience Advisor at CHOP, two leaders deeply committed to equitable, inclusive, and safe care experiences.
Their session promises to be one of the most inspiring and actionable conversations at this year’s event.
Championing Family Voice to Transform Pediatric Care
At CHOP, family engagement is a philosophy. Monica and Aishia have made it their mission to ensure that families are not only heard, but meaningfully involved in decisions surrounding care delivery, safety, and systemwide improvement.
Monica M. Jones, B.S., Senior Family Consultant
Monica Jones brings years of experience supporting interdisciplinary teams, patient safety efforts, and family-centered practices. From co-designing care processes to strengthening patient and family advisory councils, her work ensures that families feel respected, represented, and included in every step of their care journey.
Her deep commitment to elevating diverse family voices will be a standout element of the session.
Aishia Correll, M.H.A., Patient Family Experience Advisor
Aishia Correll’s work centers on advancing equitable patient experience strategies and driving performance improvement. She is widely recognized for creating CHOP’s patient experience champion model, an approach designed to empower frontline staff to deliver more responsive, empathetic care.
Her focus on mitigating disparities and using data to drive inclusive experiences brings a powerful systems-level perspective to the session.
Together, Monica and Aishia offer a dynamic, complementary view of what family-centered care looks like in practice, and how pediatric leaders can make it a reality at their own organizations.
What Attendees Can Expect from CHOP’s Session
As healthcare systems aim to create more inclusive, responsive care environments, this session will equip leaders with strategies to build deeper family partnerships and improve care outcomes. Expect insights into:
Building Infrastructure for Meaningful Family Engagement
Monica will dive into the structures, processes, and culture shifts needed to involve families in a way that is genuine rather than performative. Attendees will learn how CHOP collaborates with family advisors and integrates their feedback into ongoing operational, clinical, and strategic decisions.
Advancing Patient Experience Innovation
Aishia will share practical examples of the patient experience champion model and how frontline engagement strengthens empathy, accountability, and equity. Her work demonstrates how empowering staff leads directly to better patient experiences.
Addressing Healthcare Disparities Through Inclusive Practices
Both presenters will highlight how equity must be woven into every aspect of family-centered care. This includes acknowledging barriers, building trust, and designing care experiences that reflect the needs of diverse communities.
Operationalizing Family Voice in Everyday Workflows
Attendees will walk away with replicable tactics for embedding the family perspective into advisory councils, program development, care teams, and safety initiatives.
Real-World Case Studies and Lessons Learned
Expect thoughtful, transparent conversation about what works, what doesn’t, and how CHOP continues to evolve its approach based on data, feedback, and emerging best practices.
Why This Session Matters Now More Than Ever
Pediatric healthcare is entering a new era—one shaped by consumer expectations, rapidly changing care environments, and an increased emphasis on the emotional, cultural, and relational aspects of care. Families want to feel seen. They want to understand. They want to participate.
And the organizations that excel will be those that not only listen to families, but also learn with them.
CHOP’s work represents the future of pediatric patient experience. Their approach demonstrates that:
- Family-centered care improves clinical outcomes
- Engagement reduces safety risks and promotes shared accountability
- Inclusion builds trust across diverse populations
- Data-driven experience design helps reduce disparities
Join Us in Orlando, and Be Part of Shaping What Comes Next
The 2026 Pediatric Collaborative is a community of leaders driving the future of pediatric care. Join us March 25–26 in Orlando, Florida.
If you’re passionate about improving the patient and family experience, advancing equity, and learning from peers who are pushing the boundaries of innovation, you won’t want to miss this conversation.
