HUB26 Poster Reception Preview: How Healthcare Teams Turn Patient Feedback into Action

NRC Health will welcome healthcare leaders to Nashville, Tennessee, for Human Understanding Beyond | HUB26, September 2–4, 2026. The event brings together professionals who work in patient experience, workforce engagement, healthcare marketing, rounding, and healthcare operations. 

One of the most anticipated networking events at HUB26 is the Poster Reception. The session will give attendees a chance to see how health systems are putting patient feedback to work.  

Teams from across the country will share projects that address common challenges in healthcare. They’ll discuss what they’ve tested, what they’ve learned, and how their work has affected patients, families, clinicians, and staff. 

The posters cover a range of topics, yet a common theme runs through many of the submissions: healthcare organizations want better ways to turn patient feedback into meaningful action. 

Ready to go beyond? Register for HUB26 and reserve your spot today. 

Most healthcare organizations collect large amounts of patient experience data. 

Patient surveys, comments, reviews, and rounding conversations generate valuable information every day. The real challenge begins after the data arrives. Leaders need ways to translate feedback into changes that improve care. 

That challenge appears across hospitals, health systems, medical groups, and specialty practices. Teams often have access to reports and dashboards, yet staff members still struggle to connect patient feedback to daily decisions. 

Many of the projects featured at the HUB26 Poster Reception focus on closing that gap. Presenters will share practical examples of how organizations help clinicians understand feedback, strengthen communication skills, and build greater accountability at every level of the organization. 

Several posters focus on clinician coaching and provider development. These projects started with a simple observation: providers received patient experience scores and comments, but many found it difficult to determine what actions would create better results. 

Organizations have responded with structured coaching programs. Coaches meet with providers, review feedback together, and identify specific opportunities for growth. The conversations focus on communication, listening skills, patient expectations, and relationship building. 

The goal is not to review scores alone, but also to help clinicians understand the patient experience behind the numbers. 

Early results from these efforts show improvements in provider engagement and communication measures. The work highlights an important lesson for healthcare leaders: feedback becomes more valuable when people receive support on how to interpret and apply it. 

Attendees interested in physician engagement, provider development, or patient communication will find practical ideas that they can bring back to their organizations. 

Other poster presenters will focus on leadership training. 

Many health systems face a similar challenge. Patient experience data is available throughout the organization, yet improvement efforts lose momentum at the local level. Leaders often need support in understanding what the data means and what actions should follow. 

To this end, several teams will share programs designed to strengthen those skills. Their work includes leadership coaching, goal-setting, hands-on training, and ongoing performance discussions. The programs help leaders move beyond reviewing reports, teaching them how to identify priorities, engage their teams, and create action plans that support patient experience goals. 

The long-term objective is clear: to develop the confidence and knowledge needed to guide departmental improvement efforts. This level of ownership in leaders creates stronger alignment between organizational priorities and daily practice. 

The HUB26 Poster Reception will also feature projects that explore new ways to improve care delivery and staff development. 

One team will present work that uses virtual reality training to help nurses practice communication skills. The training environment allows staff to build confidence through realistic patient interactions. 

Another poster focuses on age-friendly care, examining ways organizations can better support older adults through structured care practices that address key patient needs. 

Attendees will also find projects that explore collaboration between emergency department leaders and patient experience teams. These efforts seek to strengthen communication, improve coordination, and create a better experience during some of the most stressful moments in healthcare. 

Each project addresses a different challenge. Together, they demonstrate the creativity and commitment healthcare teams bring to patient experience improvement. 

Poster sessions create a different learning experience than traditional conference presentations. Attendees can spend time with the people who designed and led the work. Conversations happen in small groups and often lead to deeper discussions about implementation, staffing, measurement, and results. 

This format encourages honest dialogue. Presenters can discuss obstacles, setbacks, and lessons learned alongside their successes, often providing critical information for organizations that are working through similar challenges. 

Poster sessions also create opportunities for newer projects to gain visibility. Not every improvement effort leads to a formal research study; many successful initiatives begin as small tests, pilot programs, or department-level projects. The poster format gives teams a place to share those experiences and learn from their peers. As such, many attendees leave the sessions with ideas they can apply immediately. 

HUB26 will feature general sessions, breakout discussions, networking events, and educational programming designed for healthcare leaders across disciplines. 

The agenda focuses on practical learning and peer-to-peer collaboration, with attendees including patient experience professionals, clinicians, nurses, healthcare marketers, operational leaders, and executives who share a commitment to improving care. 

The event will offer opportunities to learn from organizations facing similar challenges. Participants can exchange ideas, discuss real-world experiences, and build professional connections that will continue long after the conference ends. 

Register today.  

Submit Your Poster for HUB26 

The HUB26 Poster Reception continues to grow, and NRC Health is still accepting submissions! 

Organizations do not need a large research project to participate. A focused improvement effort, a successful pilot program, a leadership initiative, or a new patient experience strategy can make a valuable contribution to the discussion. 

If your organization has developed a new way to improve communication, strengthen staff engagement, respond to patient feedback, or improve the patient experience, HUB26 offers a place to share that story. Submit your story today.