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What’s missing from care experiences? 1.4 million patient comments weigh in

There’s a fundamental contradiction at the heart of today’s healthcare industry. If you judge by HCAHPS scores, patient satisfaction is hitting an all-time high. Yet some signs indicate that patient loyalty has never been lower. Patients praise their doctors, but change providers about as often as they change their mobile phone plans; a recent NRC Health Market Insights survey found that 80% of patients say a shorter drive would be enough to convince them to make a switch.

NRC Health Community Insights helps the MetroHealth System create a robust engaged community panel

The MetroHealth System (MetroHealth), based in Cleveland, OH, wanted to refocus their organization on the “voice of the consumer.” By utilizing Community Insights, MetroHealth was able to put multiple new initiatives into place, knowing that they were doing the right thing for their community—because they heard from their community.