Even with AI, healthcare must be in ‘the humanity business’
In a joint discussion, they offered their perspectives on AI’s potential, the need for ethical safeguards and building trust in AI. →
Transforming patient experience through an innovative engagement center
Brooke Howard, Vice President of Operations at Tidelands Health shares how the system's patient connections team embarked on a transformative journey to enhance the patient experience. →
Integrating next-generation thinking in healthcare experience management
During a recent Becker's Hospital Review podcast sponsored by NRC Health, Vinitha Ramnathan, Chief Product Officer at NRC Health, discussed opportunities for next-level thinking in how organizations manage and deliver optimal healthcare experiences. →
Elevating Patient Care: The Power of Leader Rounding
Jon Tanner and Katie Haifley, CPXP delve into the critical role of leader rounding in enhancing patient experiences and outcomes. →
UCI Health communication strategy elevates patient experience
Patient income in med-surg units hinges on efficient communication between physicians and nurses. Any lapses can significantly sway patient outcomes. Recognizing the importance of clear communication across the care team, UCI Health set out to enhance these communication channels. →