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Executive Q&A with Dennis W. Pullin, President and CEO at Virtua Health System

Virtua Health’s mission is to help people “be well, get well, stay well.” As Dennis W. Pullin, FACHE, the organization’s president and CEO, states, “You can’t follow through with that mission without treating the whole patient first.” Following that logic, Virtua has implemented programs that extend far beyond traditional health care. Examples include a hair salon for cancer patients and a mobile farmers market to address food insecurity. We interviewed Pullin about his guiding principles and how he is...

Executive Q&A with Shehzad Saeed, MD, FAAP, AGAF Chief Medical Officer at Dayton Children’s Hospital

Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital,...

Executive Q&A with Linda Givens, Patient Care Executive CNO at Adventist Health Howard Memorial Hospital

Strong customer loyalty not only helps organizations grow; it ensures their survival. As with any business, returning customers mean more dollars for an organization’s bottom line. For many reasons, a hospital with loyal patients is a more cost-effective business, and one with more of an opportunity to meet the expectations of their clientele. Loyal patients already know how to navigate a facility or a process. Their expectations of what kind of care or advice they will be getting were...