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NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers.

NRC Health Announces Second-Annual Consumer Loyalty Awards Winners

Nearly 500 hospitals qualified for the Consumer Loyalty Awards by receiving 150 or more Top of Mind mentions during the national survey. The hospitals and health systems that made the final list scored in the 75th percentile across the seven components of NRC Health’s Loyalty Index, while the top 10 “best-in-class” winners include hospitals and health systems from both small and large markets across the U.S. Hospital of The University of Pennsylvania in Philadelphia was the only organization to...

Dr. Gary Kaplan to Present Keynote at The Governance Institute’s October Leadership Conference

The Governance Institute’s October 2019 Leadership Conference will bring together board members, CEOs, senior executives, physician leaders, general counsels, other healthcare professionals, and industry-leading healthcare governance experts from across the nation to learn, discuss, debate, and network on challenging issues facing today’s hospital and health system boards.

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients.