The Relationship Era: Why Satisfaction, Quality, and Value Aren’t Enough to Win Over the Consumer
In the next decade, let’s hope we can consider the consumer point-of-view in measurement or any matter that requires their buy-in or benefits from their insight. In the world of healthcare, everything is riding on the relationship we build with our consumers. It’s time to stop talking, start listening, and form our goals with our most important ally: the people we serve. →