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October 1, 2019 |

Physician Transparency: An urgent priority for today’s boards and healthcare systems

While quality transparency is equally important, beginning with patient experience transparency is the easiest first step toward embracing full healthcare transparency. This article reviews central considerations for boards, including 1) the benefits of transparency, 2) the obstacles that hold healthcare transparency back, and 3) the characteristics that help ensure the success of a transparency initiative. →
September 23, 2019 |

Executive Q&A with Dr. Vinay Vaidya, SVP & Chief Medical Information Officer at Phoenix Children’s Hospital

Technology is a tool that is needed to help enable patient-centered care, but it is not the only tool. Delivering the best patient experience possible with the best clinical outcome is the ultimate goal. How is your organization embracing technology to be more patient-centered? →
August 15, 2019 |

NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers. →
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NRC Health Announces Second-Annual Consumer Loyalty Awards Winners

Nearly 500 hospitals qualified for the Consumer Loyalty Awards by receiving 150 or more Top of Mind mentions during the national survey. The hospitals and health systems that made the final list scored in the 75th percentile across the seven components of NRC Health’s Loyalty Index, while the top 10 “best-in-class” winners include hospitals and health systems from both small and large markets across the U.S. Hospital of The University of Pennsylvania in Philadelphia was the only organization to... →