The AI-enhanced patient experience: What hospital boards should know
Not long ago, the prospect of artificial intelligence (AI) making a meaningful contribution to healthcare seemed almost fanciful. Today, it →
Physician Transparency: An Urgent Priority for Today’s Boards
To gauge the importance of patient experience transparency in healthcare, consider how consumers approach buying decisions. Most wouldn’t dream of making any large purchase before they consulted online ratings and reviews. In many cases, the absence of word-of-mouth from their fellow consumers is an immediate mark of suspicion. No reviews means no trust, which ultimately means no transaction. Such is the hold that transparency has on the economy.Healthcare decisions are no exception. →
The Relationship Era: Why Satisfaction, Quality, and Value Aren’t Enough to Win Over the Consumer
In the next decade, let’s hope we can consider the consumer point-of-view in measurement or any matter that requires their buy-in or benefits from their insight. In the world of healthcare, everything is riding on the relationship we build with our consumers. It’s time to stop talking, start listening, and form our goals with our most important ally: the people we serve. →
Integrating the Patient Voice into Board Processes for Innovation and Exceptional Care
Dr. Harvey and Jean Picker were healthcare disruptors who changed the way patient experience was viewed. It was a seismic paradigm shift for organizations to ask patients about their experiences and use that information to determine what mattered most. →
Three predictions for the patient experience in 2019
2018 was another year that suggested that healthcare leaders can’t take the status quo for granted. Change is coming, and quickly. To help prepare for it, here are three predictions, drawn from some of the industry’s sharpest thinkers, of what may happen for the healthcare industry in 2019. →