The patient as consumer: a shift in perspective to better measure success
By Steve Jackson, President, NRC Health. This article is also featured on Becker’s Hospital Review. “What gets measured gets managed.” Peter →
SHSMD Connections 2018: key themes and favorite things
In marketing, it’s so easy for us to get caught up in the things we can’t control →
What do you really know about patient loyalty?
loyal patients are invaluable. They drive revenue up, drive costs down, and end up healthier than their disloyal counterparts. →
Solving the patient loyalty puzzle
Most health system leaders know not to take patient loyalty for granted. →
The value of Real-time feedback: Insights from early adopter CareMount Medical
Discover why New York’s largest multi-disciplinary medical group seized the opportunity to engage 100% of their customers. →