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January 10, 2019 |

Executive Brief 2019: What’s Next in Healthcare Consumerism

Leaders already know that they can’t take their patients’ goodwill for granted. In fact, consumer confidence in the healthcare industry has been on the wane for some time. To win that confidence back, organizations would do well to target those specific aspects of their operations that leave patients feeling unsatisfied. Fortunately, NRC Health’s 2018 feedback data, based on natural language processing of over 1.4 million open-ended patient comments, points the way to some promising arenas for intervention. →
January 9, 2019 |

Three predictions for the patient experience in 2019

2018 was another year that suggested that healthcare leaders can’t take the status quo for granted. Change is coming, and quickly. To help prepare for it, here are three predictions, drawn from some of the industry’s sharpest thinkers, of what may happen for the healthcare industry in 2019. →
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In case you missed it: The five most popular articles from 2018

Looking over the past year, it is no surprise that we have had a plethora of topics to discuss.  The importance of patient loyalty, patient preferences and convenience factors, the speed of patient feedback and the growing revolution to embrace customer-obsession are all areas to which our leaders have turned their attention. In all these areas, we strive to deliver insightful, useful content to help healthcare leaders navigate the ever-changing healthcare landscape, and to continuously keep the focus on... →
December 21, 2018 |

NRC Health Trends Report Uncovers the Forces Shaping Healthcare Consumerism

NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its new 2019 Healthcare Consumer Report. Based on insights from over a million healthcare consumers nationwide, coupled with insights from respected healthcare leaders across the country, →