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A Year in Review: The Top 5 Articles of 2019

2019 has marked yet another year of the technological revolution, with the workforce becoming more and more dependent on technological innovations, and much of it becoming automated. The force of consumer preferences is becoming even more powerful as industries customize experiences to meet consumer expectations, and healthcare continues to be disrupted by more convenient and high-tech options like Amazon and MinuteClinics.NRC Health strives to maintain a focused and helpful narrative to enable you, our readers, to stay ahead of...

‘From customer-aware to customer-led’ — Data-driven employee engagement at Community Health Network

"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there."

Podcast: Featuring Leslie Campbell

This Bridge the Gap podcast features Leslie Campbell, Chief Operations Officer of Diversicare Healthcare Services. Tune in to hear their discussion on intentional hiring and the experiences that have shaped her leadership style in senior living. You can also view a case study on Diversicare’s journey through unifying their unique 60+ senior living centers under one solid organization by utilizing the NRC Health Workforce Engagement platform.

Your consumers want Transparency. Is your health system giving it to them?

NRC Health had the privilege of speaking with Children’s Hospital of Wisconsin at this year’s 2019 Children’s Hospital Association Leadership Conference (CHALC) in Phoenix, Arizona. This exclusive members-only event is a unique opportunity for pediatric health-system executives to come together and advance the delivery of children’s healthcare.