Adaptability Key in Consumer-Centered Healthcare, Patient Experience
A recent report outlined patient preferences and strategies for improving patient-centered care and patient experience. →
In case you missed it: The five most popular articles from 2018
Looking over the past year, it is no surprise that we have had a plethora of topics to discuss. The importance of patient loyalty, patient preferences and convenience factors, the speed of patient feedback and the growing revolution to embrace customer-obsession are all areas to which our leaders have turned their attention. In all these areas, we strive to deliver insightful, useful content to help healthcare leaders navigate the ever-changing healthcare landscape, and to continuously keep the focus on... →
NRC Health Trends Report Uncovers the Forces Shaping Healthcare Consumerism
NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its new 2019 Healthcare Consumer Report. Based on insights from over a million healthcare consumers nationwide, coupled with insights from respected healthcare leaders across the country, →
Executive Q&A with Aubrey Hinkson, VP of Marketing, Augusta University Health
Has your organization found an effective strategy to sustain patient loyalty? →
Executive Q&A with Dorothy Bybee, CNO Columbus Community Hospital
What geographical challenges face your organization? →