October 25, 2018 | Patient Experience Loyalty/Loyalty Index The patient as consumer: a shift in perspective to better measure success By Steve Jackson, President, NRC Health. This article is also featured on Becker’s Hospital Review. “What gets measured gets managed.” Peter →
October 19, 2018 | Patient Experience Transparency Market Insights Pediatrics Loyalty/Loyalty Index SHSMD Connections 2018: key themes and favorite things In marketing, it’s so easy for us to get caught up in the things we can’t control →
October 15, 2018 | Marketing Patient Experience Transparency Market Insights Loyalty/Loyalty Index What do you really know about patient loyalty? loyal patients are invaluable. They drive revenue up, drive costs down, and end up healthier than their disloyal counterparts. →
September 28, 2018 | Marketing Patient Experience Loyalty/Loyalty Index Solving the patient loyalty puzzle Most health system leaders know not to take patient loyalty for granted. →
September 20, 2018 | Marketing Patient Experience Transparency Loyalty/Loyalty Index Real-time The value of Real-time feedback: Insights from early adopter CareMount Medical Discover why New York’s largest multi-disciplinary medical group seized the opportunity to engage 100% of their customers. →