August 16, 2018 | Patient Experience Transparency Loyalty/Loyalty Index Millennials Meeting the needs of customers through personalized care It is a well-known fact that we live in a consumer-driven economy. →
August 15, 2018 | Patient Experience Loyalty/Loyalty Index NRC Health CFO Weighs In On the Importance of Strategic Partnerships Kevin Karas offers a unique perspective on healthcare’s fiscal demands. →
August 8, 2018 | Patient Experience Governance Loyalty/Loyalty Index The Relationship Era: Why satisfaction, quality, and value aren’t enough to win over the consumer To win over consumers, healthcare organizations need to ensure they are building solid relationships with consumers and always considering their point-of-view. →
August 6, 2018 | Patient Experience Transparency Loyalty/Loyalty Index Millennials Real-time “Only in healthcare”: The case against exceptionalism in our industry Brian Wynne, VP and General Manager, NRC Health Healthcare is an exceptional industry. No other sector of the economy functions quite like it. It’s awash in contradictions. It’s →
July 25, 2018 | Patient Experience Loyalty/Loyalty Index Real-time Ease is the new experience: Why making care easy will keep patients coming back Many healthcare leaders take pride in their organizations' exceptional care. →