New Research from NRC Health and MetroHealth: Patients willing to switch providers for ease
NRC Health and The MetroHealth System have released the white paper. →
Don’t Just Talk About Loyalty—Commit to It
There’s no escaping it: “loyalty” has become a buzzword du jour in the world of healthcare. →
Three things you should do during National Nurses week
Now’s the perfect time to thank a nurse near you. →
Board composition may be the secret to giving your brand the boost it needs
It’s hard to overstate the importance of board composition for a hospital’s operations.
The evidence roundly declares that the people who sit on a board have a powerful impact on hospital performance. Optimal board configuration strengthens a hospital’s finances, its strategic planning, and even its clinical quality. →
What’s possible when you look beyond CAHPS?
This article is also featured on Becker’s Hospital Review, March 13, 2018. Imagine if our ability to collect feedback and engage →