Meeting the needs of customers through personalized care
It is a well-known fact that we live in a consumer-driven economy. →
NRC Health CFO Weighs In On the Importance of Strategic Partnerships
Kevin Karas offers a unique perspective on healthcare’s fiscal demands. →
The Relationship Era: Why satisfaction, quality, and value aren’t enough to win over the consumer
To win over consumers, healthcare organizations need to ensure they are building solid relationships with consumers and always considering their point-of-view. →
“Only in healthcare”: The case against exceptionalism in our industry Brian Wynne, VP and General Manager, NRC Health
Healthcare is an exceptional industry. No other sector of the economy functions quite like it. It’s awash in contradictions. It’s →
Ease is the new experience: Why making care easy will keep patients coming back
Many healthcare leaders take pride in their organizations' exceptional care. →