Three things you should do during National Nurses week
Now’s the perfect time to thank a nurse near you. →
Board composition may be the secret to giving your brand the boost it needs
It’s hard to overstate the importance of board composition for a hospital’s operations.
The evidence roundly declares that the people who sit on a board have a powerful impact on hospital performance. Optimal board configuration strengthens a hospital’s finances, its strategic planning, and even its clinical quality. →
What’s possible when you look beyond CAHPS?
This article is also featured on Becker’s Hospital Review, March 13, 2018. Imagine if our ability to collect feedback and engage →
‘Better to be customer obsessed than competitor focused’: Q&A with NRC Health president Steve Jackson
This Q&A with NRC Health President Steve Jackson appeared on the Becker’s Hospital Review website. →
Buffett, Bezos and Dimon just dropped a bombshell. How should health systems respond?
Yesterday, Warren Buffett, Jeff Bezos, and Jamie Dimon dropped a bombshell announcement on the healthcare industry. →