Podcast: 2019 NRC Health Symposium
Check out this podcast from the 2019 NRC Health Symposium in Nashville, Tennessee. →
Star ratings and reviews significantly improved provider online reputation at Children’s Wisconsin
Children’s Wisconsin, a pediatric health system with two hospitals, wanted to better understand the patient and family experience, and wanted →
Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren
Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage. →
Big changes at Google: Will Transparency customers be affected?
Because patients are looking for verified reviews, they are likely to spend more time on websites that provide them. Organizations with ratings published by Transparency therefore see improved engagement metrics: more time on page, decreased bounce-rates, higher conversion rates, etc.
Here’s a breakdown of Google’s recent changes will mean for your organization, and why Transparency remains an invaluable asset for your organization and the patients you serve. →
What healthcare can learn from Netflix: An executive Q&A with Steve Jackson, President of NRC Health and Jeffrey Rakover, Senior Research Associate at Institute for Healthcare Improvement
mass customization aims to create experiences that feel individualized and personal, while observing the constrictions of serving people en masse. It’s a tricky balance to strike, especially in healthcare. But leaders searching for an exemplar of the practice ought to turn outside the industry, to Netflix. →