Whether you refer to it as disruption or a new evolution of the industry, healthcare organizations should accept that this requirement is the new normal, and make investments and decisions around tools, technologies, and strategies that will enable them to build deeper, more meaningful, and longer-term relationships with their patients. →
Frictionless service is the key to keeping patients. Here’s how to achieve it, according to two health-system leaders.
This year’s Consumer Trends data shows that if a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a long-term promoter for a healthcare brand, compared to patients who leave negative comments. →
NRC Health Releases Healthcare Consumer Trends Report: How Providers Can Get Closer to the Customer in 2020
NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its 2020 Healthcare Consumer Trends Report. The second annual report is based on NRC Health’s Customer Intelligence Platform used by more than 580 healthcare organizations in all 50 states to reflect the voice of consumers. →
NRC Health’s 2020 Consumer Trends Report explores some of the broader influences on healthcare consumers’ decisions. →
NRC Health’s Transitions program links patients back to the care-provider team to discover areas commonly known to cause readmissions. Not only should your physicians have top placement on the web, post-encounter outreach needs to include questions about the medications that a patient is on daily, and any other top-of-mind reasons they may have for readmission. →