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Consumer-sentiment data on the coronavirus pandemic, March 2020

The outbreak of the coronavirus (COVID-19) has consumers feeling anxious. The situation has revealed the degree of trust that Americans have invested in their caregivers. People are turning to healthcare organizations for leadership, information, and stability as we weather this unprecedented crisis in public health. To help guide leaders’ decisions during this pandemic, NRC Health conducted a nationwide survey of consumers to learn about their perceptions of the coronavirus and how it is impacting the United States.

COVID Care: Here’s what wary patients want to hear from their providers

The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health.

Thank you for joining us in Omaha!

It’s hard to deny the excitement surrounding this year’s Pediatric Collaborative. After all, the event was completely sold out, as representatives from 25 pediatric organizations across the country gathered in Omaha to learn, network, and develop a vision for the future of pediatric care. Here some of the highlights you’ll want to bear in mind.

Consumer Trends Report: To remove friction from the encounter, you must understand your customers first.

Brian Curtiss, system marketing director at Bay Care Health System in central Florida, has a few ideas. “High-quality clinical care is important, yes. But it’s presumed. It’s the minimum,” Brian says. “Earning a position in the marketplace today is less about clinical delivery, than it is about how we serve people.” Data from NRC Health’s 2020 Consumer Trends Report—a comprehensive survey of healthcare-customer preferences, drawing from over two million patient comments and more than 300,000 Market Insights responses—seems to support Brian’s...