2021 consumer panel highlights the impact of wait times on NPS scores
Here are eight ways a healthcare organization can make a difference if wait times can't be shortened →
Increase of ER visits with short staff creates decrease in NPS scores
Discover how increased volumes and staffing shortages affect patient experience, and gain practical ideas you can implement to improve outcomes today. →
Three ways to improve diversity, equity, and inclusion feedback in your healthcare system
For health systems that are ready to listen, it’s time to increase trust among minority populations—historically populations with high mistrust of medical establishments. →
5 strong price-transparency lessons NRC Health says consumers can teach hospitals
Consumers are the fastest-growing payers of healthcare services, and it’s time healthcare organizations began to look at the new research to understand better why they’re frustrated with pricing transparency. →
NRC Health at HealthLeaders Patient Experience NOW Summit
To better understand people, you have to ASK people what is important to them. →