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Frictionless service is the key to keeping patients. Here’s how to achieve it, according to two health-system leaders.

This year’s Consumer Trends data shows that if a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a long-term promoter for a healthcare brand, compared to patients who leave negative comments.

Using Technology to Maximize Out-of-Network Referral Capture

NRC Health’s Transitions program links patients back to the care-provider team to discover areas commonly known to cause readmissions. Not only should your physicians have top placement on the web, post-encounter outreach needs to include questions about the medications that a patient is on daily, and any other top-of-mind reasons they may have for readmission.

Don’t just prepare for consumerism—anticipate it. NRC Health can show you how.

The digital consumerism revolution has touched every segment of the economy. As readers of this blog know, its effects on patient decision-making are both well-documented and profound.Those effects are also moving at a blistering pace. It’s no longer enough for health systems to prepare for the industry’s consumerist future; that future has already arrived. Health organizations must instead anticipate the consumerist changes to come.

A Year in Review: The Top 5 Articles of 2019

2019 has marked yet another year of the technological revolution, with the workforce becoming more and more dependent on technological innovations, and much of it becoming automated. The force of consumer preferences is becoming even more powerful as industries customize experiences to meet consumer expectations, and healthcare continues to be disrupted by more convenient and high-tech options like Amazon and MinuteClinics.NRC Health strives to maintain a focused and helpful narrative to enable you, our readers, to stay ahead of...