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July 10, 2019 |

Connecting with pediatric patients: Four things to learn from “The Dancing Doc”

“The Dancing Doc” made headlines for boogying with the kids at CHOC Children’s. Tony’s dancing delights those kids, as well as their parents. It builds a meaningful connection that otherwise might never have taken shape.“Treating things medically is our training—it’s the easy part,” Tony said in an interview with Good Morning America. “It takes something different to connect on a personal level.” →
May 15, 2019 |

Executive Q&A with Shehzad Saeed, MD, FAAP, AGAF Chief Medical Officer at Dayton Children’s Hospital

Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital,... →
April 12, 2019 |

“Owning the experience:” Using Real-time to rally clinicians at Riley Hospital For Children

When leaders meet, Real-time feedback is a fundamental part of the organization’s strategic goal-setting; every team meeting begins with reprising the organization’s promise to patients and families; and across the organization, clinicians, managers, and team members are taking patient feedback to heart, as they seek to improve how they serve. →
April 1, 2019 |

Children’s of Alabama utilized the NRC Health Real-time Feedback solution to enable a culture shift

A culture shift is when change comes to the behaviors and beliefs of an organization and the people who work within it. This is something that doesn’t happen on its own—it’s something an organization has to focus on, and something that takes time. Read this case study on how Children’s of Alabama’s Vice President of Customer Service created a culture shift for the organization by adopting NRC Health’s Real-time Feedback solution. →