In the heat of the crisis, patient experience teams are essential workers
The utility of healthcare customer intelligence has a reach and scope that touches on nearly every aspect of health system operations. →
Want to help our healthcare heroes? Here are some ideas.
Even in the best of times, finding time for a bite over a 12-hour nursing shift can be a challenge. And these are far from the best of times. By donating food, you help to save frontline healthcare workers from having to worry about feeding themselves—and you give them a small comfort in the process. →
COVID-19 update: Not sure what your customers need from you? Here’s what the data suggests.
In such dire circumstances, leadership is in high demand. But so is compassion. As the mounting scale of the tragedy asserts itself, consumers are yearning for support from their local health institutions. With good data in hand, that support becomes all the easier to offer. →
Consumer-sentiment data on the coronavirus pandemic, April 2020
NRC Health conducted a second nationwide online survey of consumers aged 18 and over to learn about their growing perceptions of the coronavirus pandemic and how it is impacting the United States. In total, 2,004 responses were collected from April 3-6, 2020. →
Providers, you’re not alone.
In our workplaces, in our schools, and in our homes, we all have a role to play in defeating this outbreak. Whether it’s something as small as a family taking the time to wash their hands after being outdoors, or as big as GM revamping whole factories to produce N95 masks, every measure counts for something. →