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Executive Q&A with Matt Chance, Senior Vice President of Operations at Texas Scottish Rite Hospital for Children

Consumerism is still a relatively new word within healthcare—but it’s a word that’s been used more and more within the industry over the past five to ten years. In healthcare, we recognize that consumers in our industry are very different from those in other industries, such as online retail. However, there is a lot we can learn from online retailers like Amazon, which consistently win with their customers.