From first to last impressions: How to bring voice to consumers and inspire loyalty
You only have seven seconds to make a positive first impression—so how does your health organization stick in the minds of consumers? →
Einstein Healthcare Network’s use of Real-time Feedback improves HCAHPS scores
With Real-time’s robust data-collection capabilities, Einstein Healthcare Network was able to develop a four-pronged approach to improving the patient experience, demonstrating the organization’s excellence, and serving their patients with compassion. →
Happy New Year!
We appreciate your commitment to Human Understanding, and we want to wish you a heartfelt Happy New Year! →
NRC Health at NGPX: Hitting the reset button post-COVID
The phrase "new normal" may feel trite and uninspired, but its continued use points to an inescapable reality as healthcare organizations attempt to unravel consumer expectations and outline future strategies in a rapidly evolving healthcare landscape. →
Happy Holidays!
We look forward to 2022 and the fresh beginning that awaits us. We promise to stand by your side as you meet the new year with compassion, vision, and true Human Understanding. →