To all of you—from executive leadership to physicians, frontline nursing staff, and support workers—your diligent devotion to the public good remains an inspiration. There’s no one better suited to meet this moment. →
The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health. →
It’s hard to deny the excitement surrounding this year’s Pediatric Collaborative. After all, the event was completely sold out, as representatives from 25 pediatric organizations across the country gathered in Omaha to learn, network, and develop a vision for the future of pediatric care. Here some of the highlights you’ll want to bear in mind. →
Frictionless service is the key to keeping patients. Here’s how to achieve it, according to two health-system leaders.
This year’s Consumer Trends data shows that if a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a long-term promoter for a healthcare brand, compared to patients who leave negative comments. →
This past March, Children's National Hospital [TAG] joined forces with NRC Health for a way to increase its phone calls post-discharge and avoid preventable readmissions. The hospital implemented a 6 month pilot program using robocalls to ask parents how their children are doing since being discharged. →