Press Release - NRC Health

February 7, 2020 |

Press Release

NRC Health Releases Healthcare Consumer Trends Report: How Providers Can Get Closer to the Customer in 2020

NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its 2020 Healthcare Consumer Trends Report. The second annual report is based on NRC Health’s Customer Intelligence Platform used by more than 580 healthcare organizations in all 50 states to reflect the voice of consumers. →

February 5, 2020 |

The Governance Institute Releases 2019 Biennial Survey Results Highlighting Governance Structure in Hospitals and Health Systems

The Biennial Survey is designed not only to highlight how boards are operating but also to pose internal questions and help boards who are looking to assess their culture and adoption of specific practices and identify key areas for improvement. →

August 15, 2019 |

NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers. →

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NRC Health Announces Second-Annual Consumer Loyalty Awards Winners

Nearly 500 hospitals qualified for the Consumer Loyalty Awards by receiving 150 or more Top of Mind mentions during the national survey. The hospitals and health systems that made the final list scored in the 75th percentile across the seven components of NRC Health’s Loyalty Index, while the top 10 “best-in-class” winners include hospitals and health systems from both small and large markets across the U.S. Hospital of The University of Pennsylvania in Philadelphia was the only organization to... →

June 4, 2019 |

NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Star Ratings Results

For the last six years, KDADS has worked closely with NRC Health to gather information about day-to-day satisfaction levels directly from residents at nursing homes across the state. In addition to the results from the Resident Satisfaction Survey, NRC Health also calculated satisfaction star ratings for each nursing home community based on questions from the Resident Feedback Survey to supply consumers with necessary information when considering a nursing home. Through this ongoing partnership, NRC Health is readying KDADS with... →