Quality & Outcomes - NRC Health

January 12, 2022 |

Peer-to-peer physician coaching shows amazing success and sustainment

Among physicians coached during the COVID-19 pandemic, 96% found the process positive and valuable, providing score improvement and sustainment of 81.1% with an average progress level of seven points. →

January 10, 2022 |

From first to last impressions: How to bring voice to consumers and inspire loyalty

You only have seven seconds to make a positive first impression—so how does your health organization stick in the minds of consumers? →

January 5, 2022 |

Einstein Healthcare Network’s use of Real-time Feedback improves HCAHPS scores

With Real-time’s robust data-collection capabilities, Einstein Healthcare Network was able to develop a four-pronged approach to improving the patient experience, demonstrating the organization’s excellence, and serving their patients with compassion. →

January 3, 2022 |

Happy New Year!

We appreciate your commitment to Human Understanding, and we want to wish you a heartfelt Happy New Year! →

December 29, 2021 |

Can front desk perceptions at hospitals actually make a patient’s experience better?

The University of Arkansas for Medical Sciences (UAMS) recently used an NRC Health Community Insights panel to discover what influence a front-desk staff member has on a patient's experience. →