The pandemic has employee morale reeling. Here’s how leaders can restore it.
Today’s healthcare workers are braving inconceivable dangers to protect their patients. It’s no exaggeration to call their efforts heroic. →
Finding alternatives to furloughing the healthcare workforce
The impact of current financial strains will be with us for quite some time, and a focus on simply restarting your business may not be enough. →
In the heat of the crisis, patient experience teams are essential workers
The utility of healthcare customer intelligence has a reach and scope that touches on nearly every aspect of health system operations. →
The Guide to Delivering Empathetic Telehealth Visits
As telehealth visits become a larger part of our “new normal,” conveying empathy virtually will be essential to creating meaningful interactions with patients. →