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Executive Q&A with Allison Guste, AVP of Clinical and Operational Excellence at LCMC Health

NRC Health's Real-time platform has enabled LCMC Health to get even those patients back into the organization who left with unhappy feelings or weren't completely satisfied. In enacting those alerts, either manually or automatically through the platform, our staff has the opportunity to reach out to those patients, maybe problem-solve an issue that they had, and really increase loyalty by showing consumers that LCMC Health is truly listening to their concerns and helping resolve them.

Executive Q&A with Dr. Vinay Vaidya, SVP & Chief Medical Information Officer at Phoenix Children’s Hospital

Technology is a tool that is needed to help enable patient-centered care, but it is not the only tool. Delivering the best patient experience possible with the best clinical outcome is the ultimate goal. How is your organization embracing technology to be more patient-centered?