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Executive Q&A with Allison Guste, AVP of Clinical and Operational Excellence at LCMC Health

NRC Health's Real-time platform has enabled LCMC Health to get even those patients back into the organization who left with unhappy feelings or weren't completely satisfied. In enacting those alerts, either manually or automatically through the platform, our staff has the opportunity to reach out to those patients, maybe problem-solve an issue that they had, and really increase loyalty by showing consumers that LCMC Health is truly listening to their concerns and helping resolve them.

Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren

Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage.