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‘From customer-aware to customer-led’ — Data-driven employee engagement at Community Health Network

"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there."

Your consumers want Transparency. Is your health system giving it to them?

NRC Health had the privilege of speaking with Children’s Hospital of Wisconsin at this year’s 2019 Children’s Hospital Association Leadership Conference (CHALC) in Phoenix, Arizona. This exclusive members-only event is a unique opportunity for pediatric health-system executives to come together and advance the delivery of children’s healthcare.

Executive Q&A with Allison Guste, AVP of Clinical and Operational Excellence at LCMC Health

NRC Health's Real-time platform has enabled LCMC Health to get even those patients back into the organization who left with unhappy feelings or weren't completely satisfied. In enacting those alerts, either manually or automatically through the platform, our staff has the opportunity to reach out to those patients, maybe problem-solve an issue that they had, and really increase loyalty by showing consumers that LCMC Health is truly listening to their concerns and helping resolve them.