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Authentic voices: What Natural Language Processing reveals about your patients

Today’s forward-thinking organizations are using real-time feedback programs to solicit open-ended feedback. This means that more and more patients are being given the space to say whatever they like about their providers or the care experience at large—and their candid comments, delivered immediately after their episodes of care, reveal far more intimate and important details than conventional, closed-ended questionnaires.

NRC Health works with 76% of the nation’s top 100 hospitals. Is yours one of them?

The news just landed: Becker’s Hospital Review has announced its list of the top 100 hospitals of America. We at NRC Health are proud to announce that 76% of these top hospitals utilize an NRC Health product, and are excited that so many of you have joined us in the journey toward better understanding your patients as individuals and enhancing the care experience for everyone.

On-demand Webinar: Understanding the NRC Health Real-time program within the context of Magnet designation

Learn how the ANCC Magnet designation aligns with NRC Health’s Real-time feedback program. This highly informational session reviews the 2019 patient experience data requirement changes, the most frequent items hospitals and systems consider when shifting from traditional modes of outreach to more advanced and responsive Real-time surveying for Magnet.

“Owning the experience:” Using Real-time to rally clinicians at Riley Hospital For Children

When leaders meet, Real-time feedback is a fundamental part of the organization’s strategic goal-setting; every team meeting begins with reprising the organization’s promise to patients and families; and across the organization, clinicians, managers, and team members are taking patient feedback to heart, as they seek to improve how they serve.

Children’s of Alabama utilized the NRC Health Real-time Feedback solution to enable a culture shift

A culture shift is when change comes to the behaviors and beliefs of an organization and the people who work within it. This is something that doesn’t happen on its own—it’s something an organization has to focus on, and something that takes time. Read this case study on how Children’s of Alabama’s Vice President of Customer Service created a culture shift for the organization by adopting NRC Health’s Real-time Feedback solution.