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How to balance Gen Z’s desire for digital health tools with boomers’ reluctance

While most older patients remain wary of engaging with digital health tools, younger generations are not only fully on board, but are also choosing healthcare providers based primarily on their digital offerings, according to a new NRC Health report. This generational gap can pose major problems for providers hoping to craft a strategy that appeals to and satisfies every patient.

Frictionless service is the key to keeping patients. Here’s how to achieve it, according to two health-system leaders.

This year’s Consumer Trends data shows that if a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a long-term promoter for a healthcare brand, compared to patients who leave negative comments.

Using Technology to Maximize Out-of-Network Referral Capture

NRC Health’s Transitions program links patients back to the care-provider team to discover areas commonly known to cause readmissions. Not only should your physicians have top placement on the web, post-encounter outreach needs to include questions about the medications that a patient is on daily, and any other top-of-mind reasons they may have for readmission.

Executive Q&A with Shehzad Saeed, MD, FAAP, AGAF Chief Medical Officer at Dayton Children’s Hospital

Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital,...

Healthcare leaders: Here’s how to recruit—and retain—Generation Z

With this fuller understanding of Gen Z’s expectations, it becomes clear how health leaders should approach recruiting and retaining them. They should strive to create the workplace culture Gen Z is looking for, while simultaneously allaying their fears about an uncertain future.Easier said than done. But here are a few important steps to emphasize, in order to secure Gen Z’s enthusiasm.