How do you use Net Promoter Score in senior living: Follow these principles
Both within healthcare and outside of it, Net Promoter Score (NPS) is among the most reliable metrics of enduring consumer →
Don’t just prepare for consumerism—anticipate it. NRC Health can show you how.
The digital consumerism revolution has touched every segment of the economy. As readers of this blog know, its effects on patient decision-making are both well-documented and profound.Those effects are also moving at a blistering pace. It’s no longer enough for health systems to prepare for the industry’s consumerist future; that future has already arrived. Health organizations must instead anticipate the consumerist changes to come. →
Podcast: Featuring Leslie Campbell
This Bridge the Gap podcast features Leslie Campbell, Chief Operations Officer of Diversicare Healthcare Services. Tune in to hear their discussion on intentional hiring and the experiences that have shaped her leadership style in senior living.
You can also view a case study on Diversicare’s journey through unifying their unique 60+ senior living centers under one solid organization by utilizing the NRC Health Workforce Engagement platform. →
Workforce Engagement improves culture and decreases turnover
Diversicare had to find a way to scale their culture across each of their centers. Knitting together the system’s 60+ centers, and more than 10,000 team members, proved to be an enormous challenge. Using NRC Health’s Workforce Engagement, Diversicare quickly found results. →
This Thanksgiving: Combating burnout through gratitude
As you celebrate Thanksgiving this season, let the people in your life know how much they mean to you. A few simple words of gratitude and compassion can go a long way. And finally, take a moment to think back on all your blessings and victories in the past year. Give yourself credit for all you’ve done for your organization and your patients, and enjoy some well-deserved time off—you earned it! →