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2019 Customer Experience Collaborative recap: What can healthcare learn from Zappos.com?

In April, 36 healthcare leaders gathered in Las Vegas to see what an online shoe retailer had to teach them. At any other point in history, that sentence would be absurd. Today, it’s quite the opposite.  Zappos.com, after all, has become one of today’s standard-bearers for excellence in customer service. For NRC Health’s inaugural Customer Experience Collaborative, health-system VPs, CMOs, CEOs, and presidents from across the country—and across the continuum of care—convened at the Zappos.com Las Vegas campus to...

Bridge the Gap: Consumer Trends, Online Reviews & Data Reporting In Senior Living & Healthcare with NRC Health

Hear from the Bridge the Gap crew as they interview Brian Wynne, GM, and Steph Kolbo, VP of Sales, as they explain the needs, preferences and behaviors of today’s consumers that have been discovered during the recent survey results and captured into the 2018 Healthcare consumer trends report by NRC Health. This video has a special look into the trends that were uncovered by the Senior Living market.

NRC Health Partners with Premier Senior-living Podcast

NRC Health proudly announces a partnership with Bridge the Gap, a leading podcast discussing the most urgent issues in the senior-living industry. On a mission to drive a deeper understanding of senior-living residents, Bridge the Gap hosts Joshua Crisp and Lucas McCurdy are industry thought-leaders and veterans. Each week, they interview community developers, operators, and other stake-holders across the nation. Topics span a wide range of concerns that affect every facet of senior living, including staffing and recruitment issues, resident...

Bridge the Gap in Senior Living: NRC Health Proudly Partners with Thought-leading Podcast

Through their podcast, Bridge the Gap (BTG) Senior Living, hosts Crisp and McCurdy are bringing a long-overdue message to leaders in the senior-living industry. Episodes are part pep talk, part wake-up call, and they’re all unified around a central theme: being the bridge between elders, influencers, and caregivers, and filling the gaps between these parties to drive the best experiences for seniors nationwide.