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NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers.

NRC Health Announces Second-Annual Consumer Loyalty Awards Winners

Nearly 500 hospitals qualified for the Consumer Loyalty Awards by receiving 150 or more Top of Mind mentions during the national survey. The hospitals and health systems that made the final list scored in the 75th percentile across the seven components of NRC Health’s Loyalty Index, while the top 10 “best-in-class” winners include hospitals and health systems from both small and large markets across the U.S. Hospital of The University of Pennsylvania in Philadelphia was the only organization to...

85% of Kansas nursing home residents satisfied with quality of life

KDADS reported the numbers after taking measures of the quality of care for its residents to examine how to best drive organizational improvements, increase engagement, and garner long-term loyalty. Overall, 87% of Kansas state nursing home residents rate their living situational as satisfactory. Results of the latest KDADS study that found that a majority (86%) of senior care residents and their family members would actually recommend their care experience to others, further underscoring the disparity between perception and reality of senior...