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Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren

Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage.

Big changes at Google: Will Transparency customers be affected?

Because patients are looking for verified reviews, they are likely to spend more time on websites that provide them. Organizations with ratings published by Transparency therefore see improved engagement metrics: more time on page, decreased bounce-rates, higher conversion rates, etc.  Here’s a breakdown of Google’s recent changes will mean for your organization, and why Transparency remains an invaluable asset for your organization and the patients you serve. 

NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers.