(US) 1.800.388.4264 | (CANADA) 1.866.771.8231

Secrets of long-term-care success from award-winning industry leaders

Staff in long-term-care (LTC) and senior-living communities perform a vital service. The very best of them not only see to their customers’ care needs, but also go further, creating an environment that feels like home. These organizations—and the people within them—are among the hardest-working in healthcare. They deserve special recognition.

NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Star Ratings Results

For the last six years, KDADS has worked closely with NRC Health to gather information about day-to-day satisfaction levels directly from residents at nursing homes across the state. In addition to the results from the Resident Satisfaction Survey, NRC Health also calculated satisfaction star ratings for each nursing home community based on questions from the Resident Feedback Survey to supply consumers with necessary information when considering a nursing home. Through this ongoing partnership, NRC Health is readying KDADS with...

2019 Customer Experience Collaborative recap: What can healthcare learn from Zappos.com?

In April, 36 healthcare leaders gathered in Las Vegas to see what an online shoe retailer had to teach them. At any other point in history, that sentence would be absurd. Today, it’s quite the opposite.  Zappos.com, after all, has become one of today’s standard-bearers for excellence in customer service. For NRC Health’s inaugural Customer Experience Collaborative, health-system VPs, CMOs, CEOs, and presidents from across the country—and across the continuum of care—convened at the Zappos.com Las Vegas campus to...

Bridge the Gap: Consumer Trends, Online Reviews & Data Reporting In Senior Living & Healthcare with NRC Health

Hear from the Bridge the Gap crew as they interview Brian Wynne, GM, and Steph Kolbo, VP of Sales, as they explain the needs, preferences and behaviors of today’s consumers that have been discovered during the recent survey results and captured into the 2018 Healthcare consumer trends report by NRC Health. This video has a special look into the trends that were uncovered by the Senior Living market.