Thought Leadership - NRC Health

November 20, 2019 |

Four overlooked strategies that healthcare executives can use to create a better care experience

From a position in healthcare leadership, it can be difficult to grasp a patient’s perspective. However, every industry insider is also a healthcare consumer. Their own expectations can be a reliable guide for what patients expect from the healthcare marketplace. Read more to discover the 4 overlooked strategies. →

November 18, 2019 |

Inspired innovation: Field notes from the frontlines of healthcare’s progress

The challenges of 21st century healthcare will demand that our human ingenuity keep pace with our technical capacities. That’s the truest test of human innovation. Is your organization ready to embrace it? →

October 9, 2019 |

What healthcare can learn from Netflix: An executive Q&A with Steve Jackson, President of NRC Health and Jeffrey Rakover, Senior Research Associate at Institute for Healthcare Improvement

mass customization aims to create experiences that feel individualized and personal, while observing the constrictions of serving people en masse. It’s a tricky balance to strike, especially in healthcare. But leaders searching for an exemplar of the practice ought to turn outside the industry, to Netflix. →

October 1, 2019 |

Physician Transparency: An urgent priority for today’s boards and healthcare systems

While quality transparency is equally important, beginning with patient experience transparency is the easiest first step toward embracing full healthcare transparency. This article reviews central considerations for boards, including 1) the benefits of transparency, 2) the obstacles that hold healthcare transparency back, and 3) the characteristics that help ensure the success of a transparency initiative. →

September 23, 2019 |

Executive Q&A with Dr. Vinay Vaidya, SVP & Chief Medical Information Officer at Phoenix Children’s Hospital

Technology is a tool that is needed to help enable patient-centered care, but it is not the only tool. Delivering the best patient experience possible with the best clinical outcome is the ultimate goal. How is your organization embracing technology to be more patient-centered? →