How Hospitals Can Reverse The Patient Deferment Trend
We've found that Americans are putting off health care for a number of reasons. →
Finding alternatives to furloughing the healthcare workforce
The impact of current financial strains will be with us for quite some time, and a focus on simply restarting your business may not be enough. →
In the heat of the crisis, patient experience teams are essential workers
The utility of healthcare customer intelligence has a reach and scope that touches on nearly every aspect of health system operations. →
How to balance Gen Z’s desire for digital health tools with boomers’ reluctance
While most older patients remain wary of engaging with digital health tools, younger generations are not only fully on board, but are also choosing healthcare providers based primarily on their digital offerings, according to a new NRC Health report. This generational gap can pose major problems for providers hoping to craft a strategy that appeals to and satisfies every patient. →