The utility of healthcare customer intelligence has a reach and scope that touches on nearly every aspect of health system operations. →
While most older patients remain wary of engaging with digital health tools, younger generations are not only fully on board, but are also choosing healthcare providers based primarily on their digital offerings, according to a new NRC Health report. This generational gap can pose major problems for providers hoping to craft a strategy that appeals to and satisfies every patient. →
Whether you refer to it as disruption or a new evolution of the industry, healthcare organizations should accept that this requirement is the new normal, and make investments and decisions around tools, technologies, and strategies that will enable them to build deeper, more meaningful, and longer-term relationships with their patients. →
Frictionless service is the key to keeping patients. Here’s how to achieve it, according to two health-system leaders.
This year’s Consumer Trends data shows that if a patient leaves a positive comment about admission or registration, they are 46 times more likely to be a long-term promoter for a healthcare brand, compared to patients who leave negative comments. →
From a position in healthcare leadership, it can be difficult to grasp a patient’s perspective. However, every industry insider is also a healthcare consumer. Their own expectations can be a reliable guide for what patients expect from the healthcare marketplace. Read more to discover the 4 overlooked strategies. →