Transitions - NRC Health

August 31, 2020 |

Extending health-system reach: Why Transitions is vital in the post-COVID-19 era

Among the most instructive insights to come from the COVID-19 pandemic is this: that although a customer’s discharge from a healthcare facility may be the final task in a care encounter, it is far from the end of an organization’s concerns. →

July 29, 2020 |

You know service recovery is important. But it might be bigger than you think.

Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples. →

June 25, 2020 |

COVID-19 is accelerating the future of care. Here’s how.

The American coronavirus crisis is only a few months old. But already, the pandemic is fundamentally reshaping our lives. →

May 5, 2020 |

120,000 patients, 100% coverage: Post-discharge calls with Transitions

Read how Nebraska Medicine used NRC Health’s Care Transitions solution to follow up with 100% of their discharged patients. →

April 16, 2020 |

COVID-19 update: Not sure what your customers need from you? Here’s what the data suggests.

In such dire circumstances, leadership is in high demand. But so is compassion. As the mounting scale of the tragedy asserts itself, consumers are yearning for support from their local health institutions. With good data in hand, that support becomes all the easier to offer. →