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At Community Health Network, Real-time Feedback and Transitions amplify the voice of the patient

Creating better care experiences is a priority for many health systems. But few organizations approach the issue with the thoroughness of Community Health Network. Situated in the busy central-Indiana market, Community Health Network faces stiff competition for patient volumes. The organization’s leaders knew that to thrive under the competitive pressure, they would have to strive for a higher standard of patient care. This gave rise to a strategic initiative called Human Experience 2020.

NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers.