Transitions - NRC Health

November 18, 2019 |

Inspired innovation: Field notes from the frontlines of healthcare’s progress

The challenges of 21st century healthcare will demand that our human ingenuity keep pace with our technical capacities. That’s the truest test of human innovation. Is your organization ready to embrace it? →

October 28, 2019 |

Sparrow Health

Reduced nurses needed for discharge calls from 700 across the system to 1 Patient Navigator. →

September 16, 2019 |

At Community Health Network, Real-time Feedback and Transitions amplify the voice of the patient

Creating better care experiences is a priority for many health systems. But few organizations approach the issue with the thoroughness of Community Health Network. Situated in the busy central-Indiana market, Community Health Network faces stiff competition for patient volumes. The organization’s leaders knew that to thrive under the competitive pressure, they would have to strive for a higher standard of patient care. This gave rise to a strategic initiative called Human Experience 2020. →

August 27, 2019 |

Competing with Haven? It’s possible—with a comprehensive Voice of the Customer platform

Consumer intelligence begins with insight into the broader market. Health systems can use market research to calibrate their messaging, and make sure that their communication efforts are resonating with targeted consumers. →

August 15, 2019 |

NRC Health Names Winners of 2019 Excellence Awards

Winners of the Excellence Awards were chosen based on achievement status in categories that patients feel most impactful to their quality of care, with the winning hospitals separated into different categories. All winners showcase a premier commitment to achieving greater understanding and for successfully creating experiences before, during, and after care that meet the needs of today’s savvy consumers. →