‘Better to be customer obsessed than competitor focused’: Q&A with NRC Health president Steve Jackson
This Q&A with NRC Health President Steve Jackson appeared on the Becker’s Hospital Review website. →
Buffett, Bezos and Dimon just dropped a bombshell. How should health systems respond?
Yesterday, Warren Buffett, Jeff Bezos, and Jamie Dimon dropped a bombshell announcement on the healthcare industry. →
Five bold moves customer-centric healthcare organizations will make in 2018
It’s difficult to imagine a time in history in which healthcare experienced as much change as it did in the concluding weeks of 2017. →
How post-discharge calls improved a Michigan health system’s overall HCAHPS ratings in just six months
Sparrow Health is mid-Michigan’s largest health system. It’s always been animated by a vision of patient-centered, evidence-based care—what it calls “The Sparrow Way.” →