You know service recovery is important. But it might be bigger than you think.
Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples. →
COVID-19 is accelerating the future of care. Here’s how.
The American coronavirus crisis is only a few months old. But already, the pandemic is fundamentally reshaping our lives. →
120,000 patients, 100% coverage: Post-discharge calls with Transitions
Read how Nebraska Medicine used NRC Health’s Care Transitions solution to follow up with 100% of their discharged patients. →
COVID-19 update: Not sure what your customers need from you? Here’s what the data suggests.
In such dire circumstances, leadership is in high demand. But so is compassion. As the mounting scale of the tragedy asserts itself, consumers are yearning for support from their local health institutions. With good data in hand, that support becomes all the easier to offer. →
Bridging Gaps with Patient-care Transitions during the COVID-19 Pandemic
Following up with patients who have identified an additional need after a hospital stay is more important than ever before, given the present pandemic. Patients already receive a lot of information while in the hospital, and with the added stress of this unprecedented situation, they may find it more difficult to retain that information. Using NRC Health’s Transitions program allows your organization to reach out to 100% of post-discharge patients to determine if, when, and where they need to... →