Post-discharge calls: Finding the right way to do the right thing for your patients
UMMC turned to NRC Health to help execute a formalized process in which every patient is contacted, high-risk patients are connected to the appropriate staff, and the insight gained from the connection with patients is packaged for managers and leaders to use to improve care for future patients. →
Post-discharge calls: Finding the right way to do the right thing for your patients
UMMC turned to NRC Health to help execute a formalized process in which every patient is contacted, high-risk patients are connected to the appropriate staff, and the insight gained from the connection with patients is packaged for managers and leaders to use to improve care for future patients. →
Three predictions for the patient experience in 2019
2018 was another year that suggested that healthcare leaders can’t take the status quo for granted. Change is coming, and quickly. To help prepare for it, here are three predictions, drawn from some of the industry’s sharpest thinkers, of what may happen for the healthcare industry in 2019. →
In case you missed it: The five most popular articles from 2018
Looking over the past year, it is no surprise that we have had a plethora of topics to discuss. The importance of patient loyalty, patient preferences and convenience factors, the speed of patient feedback and the growing revolution to embrace customer-obsession are all areas to which our leaders have turned their attention. In all these areas, we strive to deliver insightful, useful content to help healthcare leaders navigate the ever-changing healthcare landscape, and to continuously keep the focus on... →