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In case you missed it: The five most popular articles from 2018

Looking over the past year, it is no surprise that we have had a plethora of topics to discuss.  The importance of patient loyalty, patient preferences and convenience factors, the speed of patient feedback and the growing revolution to embrace customer-obsession are all areas to which our leaders have turned their attention. In all these areas, we strive to deliver insightful, useful content to help healthcare leaders navigate the ever-changing healthcare landscape, and to continuously keep the focus on...

How to create a sustainable transitions program: Three crucial tips from Via Christi Health

Many organizations struggle to find practical means to keep readmissions low. However, Via Christi Health, Kansas’s largest provider of healthcare services, has discovered some tactics that work. Over the last five years, Charity Clark, MSOHRD, director of case management and transitional care, and Robyn Chadwick, LSCW, vice president, oversaw a remarkably successful readmission-reduction initiative.