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Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren

Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage.

Post Discharge Call Staffing Best Practices

Following up with patients post-discharge is, or should be, a standard in every hospital across the country. Post-discharge calls continue the connection between the organization and the patient, alleviate patient anxieties, and help providers rapidly address issues that, without a phone call, may result in a worsening of the patient’s health, a readmission, or even an adverse event.

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients.

A purpose-fueled culture:
Human understanding inside NRC Health

The Associates of NRC Health are united by one purpose: to bring human understanding to healthcare. For our partners, this translates into our deep sense of ownership and responsibility for the data, insights, and counsel we provide—approaching every partner’s business as our own. We take a holistic view and bring rigor to our analysis, focusing on what matters most to the patients, residents, families, customers, and communities our partners serve.