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December 16, 2019 |

Happy Holidays!

2020 will no doubt bring its own challenges. And just as surely, we promise to be by your side as you meet those challenges wtih compassion, vision, and true human understanding. For now though, we wish you a moment of rejuvenation  - a rare chance at the renewal you so richly deserve. →
October 21, 2019 |

Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren

Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage. →
October 14, 2019 |

Post Discharge Call Staffing Best Practices

Following up with patients post-discharge is, or should be, a standard in every hospital across the country. Post-discharge calls continue the connection between the organization and the patient, alleviate patient anxieties, and help providers rapidly address issues that, without a phone call, may result in a worsening of the patient’s health, a readmission, or even an adverse event. →
August 1, 2019 |

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients. →